On the website for Xanh - a trendy Vietnamese restaurant in Mountain View - the chef's bio ends with the following: "she learned the beauty of uncomplicated recipes, the honesty of fresh ingredients and the simple premise that no matter how bright and talented the cooling[sic], the presentation cannot be neglected." This sentence, down to the typo, is a perfect representation of what it's like to have a meal at Xanh.
Walking into Xanh, I tend to feel some combination of annoyed and underdressed. The place isn't formal, it's just achingly, painfully hip. The bar area sports the most useless and uncomfortable (but gosh they're nice looking) bar stools I've ever seen, and the lounge is full of this long, low banquette seating. The lighting is blue and indirect, and metal beaded curtains hang just about everywhere. Overall it looks like the set for a credit card commercial where you'd see young, attractive people partying in order to make you wish that you too had an interest rate that allowed for that much joie de vivre.
The point of Xanh's decor is to make you feel like you're not cool enough to be in there, and it works. The place is populated by 20-somethings who pepper their sentences with words like "leverage" and are desperately hoping that no one notices they have no idea how to act now that they're out of college, and baby boomers who figure they can buy cool at expensive restaurants if they can't get it any other way.
The food is a lot like the 20-somethings in that it would be immeasurably better if it could just get out of its own way. Unfortunately both the presentation and the service hamper the meal from start to finish. The staff had no sense of the flow of the meal, bringing out our three small plates all in a jumble, delivering the bowls for the soup half-way through the appetizers but not delivering the actual soup until after the larger dishes had arrived. They've had this problem constantly, and when I once commented to a waiter that he had brought everything we'd ordered in a big jumble to our table he blinked at me and said, "oh, did you want this coursed out in a specific way?" As though it was my job to instruct him on how best to present the meal.
Service, as haphazard as it is, is actually less of a hindrence than presentation. The Catfish in Clay Pot is one of my favorite dishes, partially because it's good but partially also because it's just served in a damn clay pot with a spoon, unlike everything else which involves a ridiculous amount of fuss. The Crispy Shrimp Clouds (which I like, but V poopood as "wedding food") are stupidly hard to eat, and this is primarily because they are plated with nothing but presentation in mind. They're very pretty crispy cakes topped with verticle shrimp with the spear of apple through it, but they're too big to be a bite and too inconvenient to nibble on.
The Spicy and Sour Soup, which was one of the better dishes, had a profoundly ridiculous service that was so stacked in the bowl that the waitress had to painstakingly shift a bit of each element to each bowl with chopsticks, a process which took several minutes. Tableside presentations are one of my favorite things when done well, but this isn't a tableside presentation, it's a 19-year old awkwardly trying to fill a bowl with soup, an activity which would have been much easier if the ingredients had been cut smaller, and the soup had been served in a larger bowl, with a better ladle and more broth. It also came out after the Catfish in Clay Pot, a bold, spicy-sweet dish that completely squashed the flavors of the soup.
Almost everything we had was, in one way or another, inconvenient to eat, and almost all of it could have been plated slightly differently to drastically reduce that difficulty. Everything is very pretty, but presentation should never come at the expense of the diner.
After being open for about a year, Xanh moved to a space about four times their original location, and it tends to be packed just about every night. They've sold their image, and they've done it well, successful by most measures of a restaurant. The unfortunate thing is that I believe there's a very fine chef there in the kitchen -- someone with a deft hand and a nice sense of the value of fresh, simple flavors -- and she's wasting her time on flash. She will impress the upwardly mobile 20-somethings and the downwardly hip boomers, but her menu will sit firmly at "good" when it could be "really good."
I like the food at Xanh. I'll go back and order the Tuna Tartare (which is served perched precariously atop a vase full of dry ice) and the Spicy and Sour Soup and the Catfish in Clay Pot, but I'll always come away thinking more about what should have been different than about what was perfect just as it was. To me, no matter how good your food is, that's a mark of failure. Squandered potential like that makes me want to go into the restaurant business, but I just sit quietly with my head between my knees until that feeling subsides, and it always does.